Privacy Policy

Last updated: 29th Sep, 2026.

This Privacy Policy explains how BODYTECHPHARMA, operating as BodyTechPharma (“BodyTechPharma,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit https://bodytechpharma.com, create an account, contact us, or place an order.

By using our website, you acknowledge this Privacy Policy. If you do not agree with it, please do not use the website.

1. Who is responsible for your information?

BodyTechPharma is operated by:

Legal business name: Bodytechpharma
Privacy contact: btrep@bodytechpharma.com
Email: btrep@bodytechpharma.com

2. Information we collect

Depending on how you interact with us, we may collect:

Information you provide

  • name;
  • billing and shipping address;
  • email address and telephone number;
  • account login details;
  • order, payment, refund, and customer-service information;
  • information you include in messages or support requests; and
  • newsletter or marketing preferences.

We do not ask customers to provide medical history, diagnoses, prescriptions, or other health information to place an order. Please do not submit this information through our website or customer-service channels.

Information collected automatically

When you use our website, we may collect:

  • IP address and approximate location;
  • browser, device, operating system, and language;
  • pages viewed, referring pages, clicks, and website interactions;
  • date, time, and duration of visits;
  • cookie and similar technology identifiers; and
  • security, fraud-prevention, and diagnostic information.

Information received from service providers

We may receive information from payment processors, fraud-prevention providers, shipping carriers, website hosting providers, analytics providers, advertising platforms, and other service providers that help us operate the business.

3. How we use information

We may use personal information to:

  • process and deliver orders;
  • take payments, issue refunds, and provide order updates;
  • create and manage customer accounts;
  • respond to questions and provide customer support;
  • verify identity, prevent fraud, and protect website security;
  • maintain, troubleshoot, and improve the website;
  • understand website performance and marketing effectiveness;
  • send promotional messages where you have provided consent or where permitted by law;
  • comply with legal, tax, accounting, regulatory, and law-enforcement requirements; and
  • protect our rights, property, customers, and business.

We use personal information only for reasonable and identified purposes connected with our business or as otherwise permitted or required by law.

4. Consent and your choices

Where required by law, we obtain consent before collecting, using, or disclosing personal information for a purpose that is not necessary to provide the requested product or service.

You may:

  • decline non-essential marketing communications;
  • unsubscribe from promotional email using the unsubscribe link;
  • withdraw consent for optional processing by contacting us;
  • adjust cookie settings through our cookie-preference tool; and
  • request access to or correction of your personal information.

Withdrawing consent may affect our ability to provide certain optional services. We will explain any material consequences where applicable.

5. Cookies and similar technologies

We may use essential cookies to operate the website, maintain your cart, remember preferences, secure checkout, and prevent fraud.

Where permitted or required, we may also use optional analytics, advertising, and performance technologies, such as:

  • Google Analytics;
  • Google Ads conversion measurement;
  • Google Tag Manager;
  • WooCommerce or other ecommerce tools;
  • Meta or other advertising pixels; and
  • email, chat, or customer-support technologies.

Optional technologies may collect information such as pages viewed, clicks, device information, approximate location, and website events. We use this information to measure website performance, understand marketing results, and improve our services.

You can manage optional cookies through [cookie settings link or consent-banner instructions]. Blocking some cookies may affect website functionality.

6. Advertising and measurement

If we use advertising or measurement services, we may share limited information such as cookie identifiers, device information, website events, or order events with those providers for purposes such as campaign measurement, fraud prevention, and website improvement.

Where legally required, we obtain consent before using optional advertising or measurement technologies. We do not knowingly upload information relating to children or sensitive health or medical information to advertising or customer-matching systems.

If we use Google Ads enhanced conversions, Customer Match, or similar services, we will use only permitted first-party information, apply required consent controls, and follow the applicable platform policies.

7. When we share information

We may disclose personal information to service providers that process information on our behalf, including:

  • payment processors and financial institutions;
  • ecommerce, hosting, and website-security providers;
  • shipping and delivery companies;
  • analytics, advertising, and email providers;
  • customer-support and communication providers;
  • fraud-prevention and identity-verification providers;
  • professional advisers such as accountants, insurers, lawyers, and auditors; and
  • government, regulatory, law-enforcement, or judicial authorities where required or permitted by law.

Service providers may process information in Canada or other countries. When information is processed outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to local authorities.

We do not sell personal information for money.

We do not disclose personal information for a new purpose unrelated to the purpose for which it was collected unless we obtain consent or disclosure is permitted or required by law.

8. Payment information

Payments may be processed by third-party payment providers. BodyTechPharma generally does not store complete payment-card numbers on its own systems. Payment providers may collect and process payment information under their own privacy policies and security requirements.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, fraud-prevention, dispute-resolution, and regulatory requirements.

When information is no longer required, we securely delete it, anonymize it, or destroy it in accordance with our retention procedures.

10. Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure connections, authentication, service-provider controls, monitoring, and secure deletion procedures.

No website, transmission, or storage system is completely secure. You should use a unique password and contact us promptly if you believe your account or information has been compromised.

11. Your privacy rights

Subject to applicable law, you may request:

  • access to the personal information we hold about you;
  • information about how we collected, used, or disclosed it;
  • correction of inaccurate or incomplete information;
  • withdrawal of consent for optional uses;
  • information about our privacy practices; and
  • review of a privacy complaint.

To make a request, contact our Privacy Officer at [privacy email address]. We may need to verify your identity before responding. We will respond within the time required by applicable law and explain any permitted limitation or refusal.

12. Marketing communications

You may opt out of promotional email at any time by selecting “unsubscribe” in the message or contacting us at [marketing email address].

You may continue to receive essential service messages, including order confirmations, shipping updates, security notices, and responses to your requests.

13. Children

Our website is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, contact [privacy email address] so we can review and delete it where appropriate.

14. Third-party websites

Our website may contain links to third-party websites, services, laboratories, carriers, payment providers, or social-media platforms. We are not responsible for the privacy practices, security, or content of third parties.

Please review the privacy policy of any third-party service before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy when our practices, technology, legal requirements, or services change. The revised version will be posted on this page with a new “Last updated” date.

If a change is material, we will provide additional notice or obtain consent where required by law.

16. Contact and complaints

For privacy questions, access requests, correction requests, consent withdrawals, or complaints, contact:

Privacy Officer: NA
Legal business name: Bodytechpharma
Email: btrep@bodytechpharma.com

If you are not satisfied with our response, you may contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority.