Shipping & Returns
Last updated: September 29, 2026
BodyTechPharma currently accepts and delivers orders only within Canada. This page explains our order processing, delivery, tracking, returns and refund procedures.
1. Canada-Only Shipping
We deliver only to valid residential, commercial and eligible postal addresses within Canada.
We do not currently offer:
- International shipping
- Cross-border delivery
- Freight-forwarding delivery
- Delivery to addresses outside Canada
Orders submitted with an address outside Canada may be cancelled and refunded to the original payment method.
2. Order Processing
Orders are processed after payment has been successfully received and confirmed.
Our standard processing time is:
- Processing:
2 Days - Operating days:
7 Days - Order cutoff:
3 Days
Orders placed on weekends or Canadian statutory holidays will begin processing on the next operating business day.
Processing time is separate from the carrier’s delivery time.
3. Shipping Methods and Costs
Available shipping methods and their complete costs are displayed at checkout before payment.
We currently use:
- Carrier:
Canada Post or other carrier - Service:
Expedited Parcel, Xpresspost or actual service - Standard shipping fee:
As per order quantity - Free-shipping threshold:
Above 150
Any applicable shipping charge will be clearly shown in the order summary before the customer completes payment.
4. Estimated Delivery Time
Estimated delivery after dispatch:
- Major Canadian urban areas:
5-8 days - Regional and rural areas:
5- 8 days - Remote or northern addresses: additional delivery time may be required
Delivery estimates begin when the carrier receives the parcel. They do not begin when the order is placed.
Delivery dates are estimates and are not guaranteed. Weather, statutory holidays, carrier disruptions, remote locations and circumstances outside our control may affect delivery.
5. Order Tracking
When tracking is available, customers will receive a shipping confirmation containing the tracking number after the order has been dispatched.
Tracking may take several hours to become active after the carrier receives the parcel.
Customers are responsible for monitoring tracking and ensuring someone can receive or safely collect the delivery when required.
6. Delivery Address
Customers must provide a complete and accurate delivery address, including:
- Recipient’s full name
- Street address and unit number
- City and province
- Postal code
- Contact telephone number, when required by the carrier
Contact us immediately if an address needs to be corrected.
We can only change an address before an order has been processed or dispatched. Once the carrier has received the parcel, we may be unable to change or redirect it.
Additional delivery or reshipping costs caused by an incorrect customer-provided address may be charged to the customer.
7. PO Boxes and Remote Addresses
Delivery to PO boxes, community mailboxes and remote locations depends on the selected carrier and service.
If a shipping service cannot deliver to the entered address, we may contact the customer for an alternative Canadian address before dispatch.
8. Packaging and Product Handling
Orders are packaged to protect their contents during normal transportation.
Where a product has specific storage or transportation requirements, we will use the handling method described on the product page or at checkout.
Customers should inspect their order promptly after delivery and follow the storage information shown on the product packaging.
Do not claim temperature-controlled, refrigerated or discreet delivery unless that service is genuinely provided for the applicable order.
9. Delayed or Missing Parcels
If tracking has not updated or the parcel has not arrived by the estimated delivery date:
- Review the carrier’s latest tracking information.
- Confirm that the delivery address is correct.
- Check with other household members, building reception and any designated safe-delivery location.
- Contact us at btrep@bodytechpharma.com within
2 working days.
Where appropriate, we will open an investigation with the carrier.
A replacement or refund will only be issued after the available tracking and carrier investigation have been reviewed. The resolution will depend on whether the parcel was lost in transit, delivered correctly or affected by an address error.
10. Damaged or Incorrect Orders
If an order arrives damaged or contains an incorrect product, contact us within [CONFIRM: 48 hours or actual period] of delivery.
Please provide:
- Order number
- Description of the issue
- Clear photographs of the parcel
- Photographs of the shipping label
- Photographs of the affected product and packaging
Keep the parcel, product and original packaging until our team completes its assessment.
For a verified packing error or transit-damage claim, BodyTechPharma may provide an appropriate replacement or refund without charging additional shipping.
11. Order Cancellations
Contact us as soon as possible if you need to cancel an order.
An order can only be cancelled if it has not entered packing or dispatch. Once an order has been dispatched, it must follow the applicable return procedure.
Submitting a cancellation request does not guarantee that the order can be stopped before shipment.
12. Return Eligibility
To request a return, contact us within [CONFIRM: return window, recommended wording—14 calendar days after delivery].
An eligible returned product must be:
- Unused
- Unopened
- In its original packaging
- Sealed and untampered
- In a condition suitable for inspection and resale
- Accompanied by the original order information
Do not send a return without receiving return instructions from BodyTechPharma.
Unless the return results from a verified BodyTechPharma error or damaged delivery, the customer is responsible for return-shipping costs.
13. Non-Returnable Products
For health, safety and product-integrity reasons, we cannot accept returns of:
- Opened or used products
- Products with broken or altered seals
- Products that were stored or handled improperly
- Temperature-sensitive or perishable products after dispatch, where applicable
- Products damaged after delivery
- Clearance or final-sale products clearly identified before purchase
- Products that cannot legally or safely be resold
- Returns requested after the stated return period
This restriction does not prevent customers from reporting a product that was damaged, defective or supplied incorrectly.
14. Return Inspection and Refunds
Approved returns will be inspected after they are received.
We will notify the customer whether the return has been accepted or declined. If accepted, the refund will be issued to the original payment method.
- Inspection time: 3-4 days
- Refund processing:
5 - 10 days - Return address: supplied after the return request is approved
Original shipping fees are not refundable unless the return results from our error or the product arrived damaged.
Financial institutions may require additional time to display the refund after it has been issued.
15. Contact Us
For shipping, delivery or return questions, contact:
BodyTechPharma Customer Support
Email: btrep@bodytechpharma.com
Support hours: 24 / 7
Please include your order number when contacting us about an existing order.
Nothing in this policy limits any rights or remedies available under applicable Canadian consumer-protection law.